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Need help

kris1982 Posts: 21 Pro Player 👑

When I try to sign in with my Google email and or my Facebook it keeps telling me connection error and says I need to connect to the wifi or data and both wifi and my data are on what can I do to fix this


  • Pitty_Kitty
    Pitty_Kitty Posts: 11,113 Soda Moderator

    Hello @kris1982 and welcome to Soda community

    sorry to hear about this. Where do you play Soda? on browser? on Soda app? On what device?

    Do you mind sharing a screenshot of the message error you see?

    How to take a screenshot:

    How to upload your picture: click this icon

    Thank you 🙂

  • kris1982
    kris1982 Posts: 21 Pro Player 👑
    edited February 2022

    Here is my screenshot @Pitty_Kitty

  • Pitty_Kitty
    Pitty_Kitty Posts: 11,113 Soda Moderator


    In that case, I can suggest you try this trick to see if it works, it helped me once

    • force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

    If this doesn't work then the remaining option is uninstalling and reinstalling the app.

    This type of error may be caused by various reasons and it often signals the app got corrupted.

    In this state, your game is offline: you can't play normally and make purchases. You can't contact Player Support directly from your app so they can't look into it.

    Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device) and recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arised.

    If you purchased items but you didn't use them, you may try asking Player Support for a replacement.

    To contact Player Support: open soda app - visit settings- click "?" Icon- visit "gold bars and purchases"- "why haven't I received my prize"- scroll down and click "contact us". Explain your problem and send.

    If you don't play on mobile app then contact Support from here

    Items obtained for free in the game can't be refunded as per terms and conditions of the game. More info here.

    It's not ideal at all but it will allow you to play normally again.

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