Candy Crush Soda Saga

Welcome to the Candy Crush Soda Saga community!

Home
Support

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

My game shuts down when I spend gold to get extra moves. Lost 36 gold so far. Emailed developer.

Since the last update, when I spend gold bars to get the five extra moves, my game shuts down. I emailed the developer and immediately got a generic response with a link to this page. Not only do I not get a chance to finish my level, but the game takes the gold! I'm out at least 36 gold bars now and very upset with this game right now! I made sure my game was up to date and that my device was running correctly. How do I get this issue fixed and how do I get my gold back?!

To Ask Your Question:

Accepted answers

All comments

Teezy

Same issue here. Also happened on the bubblegum levels (level 5 to be specific). I'm not so much annoyed at losing the progress, but the lost gold is a pain.

It's bad enough when I mistakenly hit the button to continue when I don't want to (confirmation before spending would be great), but at least technically that's my fault.

Jukebox_Jack

Same thing has happened me especially on the bubblegum bonus levels. Extremely annoying. I have lost 51 gold as its happened 5 times. Three times when it only cost me 9 gold and twice when it cost me 12. Needs sorted out!