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Candy Crush wont connect

timrodlady
timrodlady Posts: 1

Level 1

Why wont my candy crush connect to internet. I have tried the fixes, no luck. I am on an ipad and it worked fine until several months ago.

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @timrodlady and welcome to Soda community

    Did you check for Soda app and device updates?

    Provided you have a King/ Facebook account to save your progress with, try to log out - close game - clear cache/history of Safari - restart device - open game - log in - pass any easy level to check your connection

    If it doesn't work, would you mind describing the type of your connection error?

    Does it say "there was a connection error, try again in a bit"?

    In any case, any screeshot of the error would be helpful.


    Thank you.

  • Lindark
    Lindark Posts: 5,713

    Check back and let us know if you were able to solve your issue :)

  • jaburns
    jaburns Posts: 1

    Level 1

    i cannot connect to my game

  • Meechiii
    Meechiii Posts: 2

    Level 1

    I have exact same issue, I was at a pretty high love… I guess there are other games

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Meechiii !

    Could you provide more infos on the problem you're having?

    • do you save your progress with King account or Facebook account?
    • do you play on Facebook site on your computer?
    • do you play on Soda app installed on your device?
    • what device do you use? (make and model)

    Thanks!

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