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Adding friends
I do not have social hub for some reason and when I try to add others from my team or any other area of the game. The add button is greyed out. I have repeatedly sent emails to support but they always respond with that I need to look at community posts for answers. Iām very frustrated with this. I play soda crush through the app on my iPad and all my progress is linked through king.com. Can anyone help me with this? Thank you.
Answers
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Hello @dncolem and welcome to Soda community!
Let's see if we can find out what's going on š
First off, let me know if troubleshooting helps with this:
- check for Soda app and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*clear cache on Safari. More info here.
Let me know if it works or not š
Thanks!
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Hello @dncolem
Then it may be possible that Social Hub is not available in your game yet and in that case you can only wait to see it appear in future updates, I'm afraid
Do you mind sharing more details:
- what version is the latest update of device operating system? (for example iOS 15.5)
- what version is the latest update of Soda app installed in your device?
- what is your game user ID?. Here's how to find it on your Soda app
- do you mind taking a screenshot of your map?
thank you
how to take a screenshot: https://www.take-a-screenshot.org/
Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:
