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Can't play

OSSC
OSSC Posts: 2 Newbie
in Support

When I open CCSS, a square asking for lives appears, I close it and next another square just saying King appears and I can't close it or go back, so I couldn't play anymore since few days ago. I hope someone can help to solve this problem.

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Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5

    Hi!

    Which phone model and OS version do you have?

    In most cases a reboot of the device can solve many issues.

    Please also make sure you have the latest version of the game installed: https://play.google.com/store/apps/details?id=com.king.candycrushsodasaga 

    You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars. Do make sure you have used your boosters and lives first, otherwise they'll miss after you re-install the game.

    Cheers :-)

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  • OSSC
    OSSC Posts: 2 Newbie

    It's a Samsung A5 with Android 4.4.4 and I have the latest version of the game. Also, I don't want to re-install since I will lose all my progress, so I think I will wait for the update.

    Thank you for helping :)

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