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H hi my name is Gerald I'm level 3210 and I have an issues with my bonuses can someone please help me thank you

Hi, I am from Bosnia and Hercegovina, from Sarajevo. I have problem with my gume.Ok, I fixed and restored my levels to Candy crush soda but it still remains a recurring problem, in the last 2-3 months I have not had my rewards several times, which prevents progress in the game, I do not have the ability to receive and send lives, I lose my team and joint progress, I can't access the bakery - in short, I only have the opportunity to play for half an hour a day, and that's when I first enter the game and I have those 5 lives, although even then I cross the levels but much harder. Now my levels is 1370.Is there any way to solve this problem?

Sorry,level 4100

Hola a todos soypasota se presenta soy nueva aqui