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I can't uninstall the app without losing all my (400) levels of progress, but every time I open it crashes. How can I fix this without losing everything?
It is on my laptop, microsoft.
unfortunately, the crash is during the loading stage of the game, so I can't get to the log in portion. I really don't want to start over.
I'm not sure what device you have but there are 2 threads here, both with tips for freezing/crashing issues:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
Follow the steps to see if it helps. If you have to delete the game create a Kingdom account before you do it. Tap the orange icon in the game and enter your email and a password. This will save your game
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…