I can't get past Level 45 so I would like to start at the beginning again.How do I do that ?

I wish I had an answer for this, but I've asked a similar question. I don't want to involve other people and refuse to pay to play. Apparently, there is no real customer service department here that can actually answer a question. They just depend on us answering each other. And none of us know the answer to this question. My only suggestion, and it's what I'm going to do, is to simply quit playing these games. Sorry.