Candy Crush Soda Saga

Welcome to the Candy Crush Soda Saga community!

Home
Support

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Ticket-Id:3560367

I've sent requests for assistance and keep getting emails that request I reply with a description of the issue, but in response, I am sent a link to king care. Each time I "ask a question", I'm sent the same email. This ticket id is over a week old. Problem still not addressed by king.

A week ago I was disconnected from facebook. A few hours later the game reconnected, resetting me from level 600+ to 1. All earned game tools, daily bonuses and all but 3 gold bars are gone.

How can this be fixed?

To Ask Your Question:

Accepted answers

All comments

salleer

If your game was actively connected to Facebook then your progress will be saved and synced to it. You should check directly on Facebook, if you load the game there you'll see where your game was synced up too. How are you connecting to Facebook in the game anyway, through the browser pop up or do you have the Facebook app installed?

App installed on android. I checked on my PC. Nothing has changed. Was hoping a tech from King would care enough to investigate, but I'm giving up. Thanks for taking the time to try to help.

StuckInATree

If your game was actively connected to Facebook then your progress will be saved and synced to it. You should check directly on Facebook, if you load the game there you'll see where your game was synced up too. How are you connecting to Facebook in the game anyway, through the browser pop up or do you have the Facebook app installed?

Accepted answers

All comments

StuckInATree

salleer

If your game was actively connected to Facebook then your progress will be saved and synced to it. You should check directly on Facebook, if you load the game there you'll see where your game was synced up too. How are you connecting to Facebook in the game anyway, through the browser pop up or do you have the Facebook app installed?

App installed on android. I checked on my PC. Nothing has changed. Was hoping a tech from King would care enough to investigate, but I'm giving up. Thanks for taking the time to try to help.

Quick Links

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…