How do I restore my levels?

chyhawk62 · May 2022

Hello, how do I restore my levels? I was on 1017, now on 72. I have saved my games Please help, I don't want to start from the bottom again. I have put too much money and time. I love this game. Please help!!!! Thank you

Pitty_Kitty · May 2022

Hello @chyhawk62 and welcome to Soda community!

Do you have a King/Facebook account to save your progress? If so, your progress can be restored. 😀Read more here

If you can't retrieve your entire progress then please create a King account, if you don't have one already, and contact Player Support to ask them to manually restore your levels

How to contact Player Support on mobile device: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select "Problems with my Game" and then "Game didn't save", add your current level and send.

If you don't play on mobile device, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Good luck 🙂

chyhawk62 · May 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/371591/how-do-i-restore-my-levels

Hi and thank you for your solutions. Unfortunately, didn't work. I did save them all!!!😔

Pitty_Kitty · May 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2207683#Comment_2207683

Hello!

Sorry to hear about this, what didn't work, exactly? Were you able to contact Player Support team and ask them to manually put you at the requested level?

chyhawk62 · May 2022

I did the restore with my new phone from my old phone and still didn't work. I was able to get the other candy crush games restored at the right levels but not soda crush. How do I contact Player Support?

I do appreciate all the help you have given me, Thank You!!!

How do I restore my levels?

Answers

Categories