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All game features disappeared

Angel_Falls
Angel_Falls Posts: 14

Level 2
in Support

Hi,

About three days ago all my game features disappeared except receiving and sending lives to friends. I can't see my team icon at all, can't bake cakes, no weekly contest, no arcade, etc. All are gone.

I tried restarting the tablet, restarting the game, logging out and back in. No change.

Player ID 11142601516

Android 10 tablet

Candy crush soda saga

Please check what's wrong. Many thanks in advance!

Flag · Helpful Sweet 1Love Haha

Best Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    Answer ✓

    Hello @Angel_Falls and welcome to Soda community!

    Let's try to understand what's going on 🙂 Thank you for providing the info so far

    I assume that you don't see a connection error message (there was a connection error, try again in a bit) in profile settings of Soda app since you're able to log out and log in. Correct?

    If so, please try troubleshooting steps. I know you tried some already but clearing cache of Soda app may help with this.

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *In Android device, you should be able to visit: device settings - apps - Candy Crush Soda Saga - storage - clear cache. Be careful not to click "clear data" which deletes your boosters

    Flag · 1Helpful Sweet Love Haha
  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    Answer ✓

    If you've checked all the steps and you can confirm you still experiecing the problem nonetheless, please provide additional infos so I'll be able to pass this issue on to investigate

    • which device do you use? (make and model)
    • what is the latest version of Soda app you have installed in your device?
    • please share a screenshot of your map

    how to take a screenshot: https://www.take-a-screenshot.org/


    Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

    Untitled Image

    Thanks! 🙂

    Flag · 1Helpful Sweet Love Haha

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    Answer ✓

    Hello @Angel_Falls and welcome to Soda community!

    Let's try to understand what's going on 🙂 Thank you for providing the info so far

    I assume that you don't see a connection error message (there was a connection error, try again in a bit) in profile settings of Soda app since you're able to log out and log in. Correct?

    If so, please try troubleshooting steps. I know you tried some already but clearing cache of Soda app may help with this.

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *In Android device, you should be able to visit: device settings - apps - Candy Crush Soda Saga - storage - clear cache. Be careful not to click "clear data" which deletes your boosters

    Flag · 1Helpful Sweet Love Haha
  • Yosca
    Yosca Posts: 17,589

    Hello @Angel_Falls I am sorry to read you lost all your features 😔. Let’s try to bring them back.

    Have you checked game and device updates? What is your game and Android version?

    Please try : Close the game app, clear cache, close Network restoration ( that means, sign out from the wifi or signal, wait 10 secs and sign in again then open the Game App).

    How to clear the cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    Then replay some levels and hopefully your features come back.

    Flag · 1Helpful Sweet Love Haha
  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    Answer ✓

    If you've checked all the steps and you can confirm you still experiecing the problem nonetheless, please provide additional infos so I'll be able to pass this issue on to investigate

    • which device do you use? (make and model)
    • what is the latest version of Soda app you have installed in your device?
    • please share a screenshot of your map

    how to take a screenshot: https://www.take-a-screenshot.org/


    Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

    Untitled Image

    Thanks! 🙂

    Flag · 1Helpful Sweet Love Haha
  • Angel_Falls
    Angel_Falls Posts: 14

    Level 2

    Thank you both. The problem has been solved thanks to your instructions!

    All features are back now.

    I checked all updates (nothing was there to install) and confirmed there was enoughfree memory space. Then I cleared the game's cache and restarted the device (nothing happened). Finally I logged out, cleared cache, restarted my tablet, logged back in. É voila!

    Flag · Helpful Sweet 1Love Haha
  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Angel_Falls

    I'm glad to hear that! Yes, doing all the steps a couple of times might just set the game right on track, finally 🤗

    If you found our answers helpful, feel free to mark them helpful 😉

    This way they will be highlighted on the discussion and other players browsing the community will see them easily 🤗

    Have a lovely day!

    Flag · Helpful Sweet Love Haha

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