Candy Crush Soda Saga

Welcome to the Candy Crush Soda Saga community!

Home
Support

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

lost progress

I was on level 800+ and now on level 1 with no boosters. I have emailed customer care whose only response is the link to this page. How do I get my progress back.

To Ask Your Question:

Accepted answers

MarkHawk

Hi,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

All comments

MarkHawk

Hi Neyda,

I have also send you a message. Please get back to me with the details. Thanks

Kind regards,

- Mark, Team King Care

Neyda

I have also lost my progress and purchases. Can you help?

Débora_Melancia

Hi Joel,
I have also send you a message. Please get back to me with the details. Thanks
Kind regards,
- Mark, Team King Care

Hi, same problem here, could you give me hand?

Steven_Todd_Reid

Hi,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Can I get this same help please

MarkHawk

Hi Joel,

I have also send you a message. Please get back to me with the details. Thanks

Kind regards,

- Mark, Team King Care

Joel_Vincenot

Please i have the same problem when i have been connected with Facebook to save my progress because i will change my tablett i lost all my progress i was to the level 497 please help me

MarkHawk

Hi,

Kind regards,

- Mark, Team King Care

Accepted answers

MarkHawk

Hi,

Kind regards,

- Mark, Team King Care

All comments

MarkHawk

Hi,

Kind regards,

- Mark, Team King Care

Joel_Vincenot

Please i have the same problem when i have been connected with Facebook to save my progress because i will change my tablett i lost all my progress i was to the level 497 please help me

MarkHawk

Hi Joel,

I have also send you a message. Please get back to me with the details. Thanks

Kind regards,

- Mark, Team King Care

Steven_Todd_Reid

Hi,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Can I get this same help please

Débora_Melancia

Hi Joel,
I have also send you a message. Please get back to me with the details. Thanks
Kind regards,
- Mark, Team King Care

Hi, same problem here, could you give me hand?

Neyda

I have also lost my progress and purchases. Can you help?

MarkHawk

Hi Neyda,

I have also send you a message. Please get back to me with the details. Thanks

Kind regards,

- Mark, Team King Care

Quick Links

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…