what's wrong with the game?

Hello @Olga_JL and welcome to Soda community!

If you mean features or events and not rewards, then it's possible they're temporarily absent in your game but they may become available in the future. they might be unavailable for maintenance reasons or they might have become active for other players who didn't have them before. More infos here.

Player is advised not to reinstall the app to try to fix this. Reinstalling the app won't solve this and will unnecessarily delete all your boosters.

You may always check if your game is in optimal conditions in the meantime, in case that triggers the feature to appear

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here. You can clear cookies/cache of your device. Or clear cache of Soda app directly, if you own Android. Be careful not to click "clear data" which deletes your boosters