Temporary issue: Soda is currently unavailable on Facebook

FluffyDinosaur · June 2022

Hi everyone,

We're currently experiencing a big issue where most players cannot play Candy Crush Soda Saga on Facebook. I'm creating this thread to collect all the questions about the issue here - and of course to keep you updated on when it is fixed. We're working super hard to make sure this issue is resolved as soon as possible.

Update June 14: This issue is now resolved.

cgc100x · June 2022

I’m unable to connect & save my progress via Facebook, the message keeps coming up “Connection error, please try again later”. Please advise when this is likely to be fixed.

Pitty_Kitty · June 2022

Hello @cgc100x and welcome to Soda community!

Thank you for reaching out to the community!

This issue has been reported and the Game Studio is currently working on a fix.

Keep an eye on this main support thread HERE to receive updates on the situation!

Yosca · June 2022

Hello @cgc100x Yes there is a big issue to play Soda on Facebook 😕. We have a main thread here where you will be updated. Thank you for reporting 🙂

jayteedy · June 2022

I guess my case is related, I’m playing Soda thru downloaded apps but logging thru my FB account.

I can’t Save Progress as to when Continue with facebook, I’m getting connection error message.

angij25 · June 2022

I'm having the same problem, connection error message. Last time this happened I lost my daily bonus progress getting started at day 1. This is quite frustrating as I play daily.

Courtney1990 · June 2022

Same here when will this be fixed

cgc100x · June 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2253077#Comment_2253077

Yes I lost all my progress too & I was on day 137, I agree it’s so annoying

jostorm1 · June 2022

Same here no sign of it on fb. Also I have not had a daily bonus or any game extras in years.

erb324 · June 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/373662/temporary-issue-soda-is-currently-unavailable-on-facebook

I paid $34.99 for boosters and lost a few hours because the app was down this morning. How do I either get the time back or a reimbursement? Thanks.

Yosca · June 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2253527#Comment_2253527

Hello @erb324 I recommend you contact Player Support and submit it to them. You can contact Player Support Team by clicking HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Temporary issue: Soda is currently unavailable on Facebook

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