Missing gold bars

awrodrig · May 2020

I have not made a purchase with gold bars. Yet, I have 9 missing. Why?

kiara_wael · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/296544/missing-gold-bars

Hi @awrodrig . Welcome to our Community

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send

tratelqalam · August 2020

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase This link helps you get the reward you did not receive and the gold coins

Cari67 · June 2022

Purchased the £7.99 package and got the special moves but not the gold bars. I thought it failed so did it again now missing 100 gold bars?

help please

Yosca · June 2022

Hello @Cari67 welcome to the Community. I am sorry to hear you had a purchase issue. We, in the Community can't handle purchase issues due to personal information but Player Support can 🙂

If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. You need to do:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

- Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Good luck 🍀

Missing gold bars

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