How to Unlink Two accounts

Hello @Arq and welcome to Soda community!

It's not possible to unlink 2 accounts once they merged, I'm sorry.

At this point if you wish to restore the progress that is not visible anymore there's the option to contact Player support and ask them to manually restore the progress on a different King account you created (new email address). But moving forward you should really avoid to log in to 2 king accounts in the same device because the merge of the account will likely happen again

contact Player Support from here and pleasae add your game user ID in the form so they can locate your account faster. (HERE's how to find your game user ID)

hope this helps!

Hello @Arq

I'm not sure whom you're replying to. As I said in my previous comment, nothing can be done to unlink the accounts, either they're both King accounts or King account and Facebook account, I'm sorry. Troubleshooting and updating the app won't fix this. From now on please use only the 1 account (2 accounts merged into 1) with the progress that is left on 1 device.

I should have specified that contacting Player Support to ask them to manually restore 1 progress on a brand new King account (not involved in the merge), might be a viable solution only if you have a second device where you can keep the new account safely separated from the merged account(s). Otherwise the merge problem will keep happening again

Hello @Arq

No, I wouldn't advise to proceed this way. You would be still at risk of merging accounts in my opinion

The simple option is to keep playing with the account and progress that you see in your Soda app.

If you really wish to start over, and lose boosters and levels then I'd advise to uninstall and reinstall Soda app which unfortunately will delete all your boosters permanently. but reinstalling is the only way to clean the app from any data related to the merged accounts.

then create or use a new email address that is not involved in the merge. then create a King account which will start from level 1.

As of now you don't have 2 accounts. You have 1 account but you can access it with 2 email addresses because the accounts merged. Player Support is able to permanently delete the levels saved in this account but I don't know if your 2 emails addresses will be linked forever in terms of King accounts or not after this. However, this is my opinion you should ask Player Support for specific details and the best solution to take in this complicated case.