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Restore Levels

Thomasina_Seah
Thomasina_Seah Posts: 5 Level 2
in Support

For some reason, my levels on both Soda and Jelly went back down to Level 1 on my iPad. I am also playing the games on Facebook on my laptop. Can I sync them so the levels are back where they should be on the apps?

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hi Thomasina- Thanks for posting on King Care. Let's try and get you back on track :-) 

    It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook

    Let me know how you get on, thanks! :-)

    Have a sweet day! 

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  • Thomasina_Seah
    Thomasina_Seah Posts: 5 Level 2

    Thank you, Cezdiamond! It works and my levels have been restored. I lost all my boosters though. :(

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