Restore Levels

Thomasina_Seah · January 2017

For some reason, my levels on both Soda and Jelly went back down to Level 1 on my iPad. I am also playing the games on Facebook on my laptop. Can I sync them so the levels are back where they should be on the apps?

Cezdiamond · January 2017

Hi Thomasina- Thanks for posting on King Care. Let's try and get you back on track :-)

It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)

Have a sweet day!

Thomasina_Seah · January 2017

Thank you, Cezdiamond! It works and my levels have been restored. I lost all my boosters though.

Restore Levels

Answers

Categories