Candy Crush Soda Saga

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Love your game

I have a problem with your prices going up and up every time ...I buy something ....who can afford them always going up so high ....and also when I buy your boosters sometimes I don't receive them I don't know how to show you ....I can take screenshots ...but where is my receipt is my question...can someone fix this problem please....have a good day

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MarkHawk

Hi Kathy,

Thanks for your feedback.

Concept, design, implementation, support and maintenance of our games is a long and complicated process. While we are always dedicated to providing the finest in mobile gaming fun, we often need to test new features and evaluate possible tweaks to our pricing structures, to ensure our games are well balanced and viable.

All of our games can always be played and enjoyed for free with no purchases required whatsoever. We do offer players the possibility to buy small items to either speed up their waiting process or add a little helper for that tricky level, however these purchases are entirely optional and never compulsory in order to work your way through the game.

This current price change is one of these tests that we need to run every now and again, to see whether any further tweaks are needed. However, rest assured I’ll pass your thoughts and feedback onto the Development team for them to take into consideration.

I hope that this helps answer your question and if you are interested in game design methodology and development there is a super interesting Wiki page here: https://en.wikipedia.org/wiki/Video_game_development#Development_process

I have also sent you a private message, so that we can check your player account for the purchase where you didn't receive your items. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care