Purchase not received

Hello and welcome to the Community @vdimitriou12

I am sorry to hear you had a problem with your purchase 😔. You can find more info 👉 here to get help on a refund or get a purchase corrected. (Tap/click on the green word)

If you have to contact Player Support and happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap  "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Good luck 🍀