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"Something went wrong" when accepting lives from friends

King_admin
King_admin Posts: 3,792
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Comments

  • hoobiegirl29
    hoobiegirl29 Posts: 1

    Level 1

    Every time I try to accept lives from friends it says something went wrong. I can’t send lives or accept them??

  • Yosca
    Yosca Posts: 17,871

    Hello @hoobiegirl29 welcome to the Community

    Please try troubleshooting first: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data


    If the problem persists…

    Do you want to send and receive lives from your Squad Team? Or do you have Social Hub and can't send or receive lives to these friends?

    Let me know, so we can help you further 🙂

  • hoobiegirl
    hoobiegirl Posts: 9

    Level 2

    the Problem happened I think because I sent lives in the chat part instead of at the end of my lives.

  • Yosca
    Yosca Posts: 17,871
    edited July 2022

    Hello @hoobiegirl Did you do troubleshooting?

    Do you have 2 accounts? I replied to @hoobiegirl29 and you respond 😅

  • hoobiegirl
    hoobiegirl Posts: 9

    Level 2

    Yes I did do troubleshooting

  • hoobiegirl
    hoobiegirl Posts: 9

    Level 2

    I logged out and logged back in. It saved my level but not my daily bonus. Oh well I’m just glad it working now. Sorry about all the trouble and thank you for all your help

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