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answering some of the questions with private messages to the individuals. Why don't you just tell us all how to fix it, openly, without all the secrecy, and then JUST FIX IT, its been going on for over two weeks!
The more players that post, the more they'll know it's not just happening to some and the more they'll look into it!
Hello everyone!
King moderators are aware of this problem and they're looking into this. Please post your levels or your issue if you don't remember the levels here so you're accounted for https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level
They will be updating this thread with information pertaining to the gift box issues. The shaded green answer is where you'll want to keep up with.
Thank you for your patience,
Jilly
I'm having the same issue. Didn't open prizes or get infinite lives for the time I was supposed to for prizes at 988, 992, or 998
Me too!! So I got to prize levels 965, 969, 975, 983 and low and behold it doesn't give me the prizes! The gift boxes are there but no prize! What is the point if you beat the levels to get prizes and they don't give them! Ridiculous... And writing a complaint does absolutely nothing..
I had the same oroblem I got passed three boxes none of them would open and then lost all my boosters because it decided a few days later to run out of time
Hi Francis,
Thank you for contacting King care! This has been reported to the King moderators and is being looked into. Someone will be in touch with a solution..hopefully!
Hang in there!
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Played for 15 years. This time I started a new game and am on Level 101. I have yet to find "RocketRush" to play, as well as well as any contest??? I almost quit playing because the game wouldn't load or start with my email addy or name. Also who is "BlueElenorie"?? I had trouble getting in here due to that name coming up?…
So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
how do i update my candy crush soda saga
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
