Candy Crush Soda Saga

Welcome to the Candy Crush Soda Saga community!

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Loss of unlimited lives after update

I had 24 hours of earned unlimited lives but after performing an update about 15 minutes ago it vanished. This is very disheartening. Please kindly reinstate. Thank you.

Accepted answers

All comments

Just_Me-2

I can no longer download my life's sent by my FB friends since the Latest update.Every time there is an update I have a new problem from having my ability to win boosters taken away to not being able to down load the game.Please stop making this awful problem filled updates.Your techs must be smarter than to cause constants problems.Can anyone explain why all the issues are happening?Help

You will need to go to King Care, log into your account and ask your question so that this issue can be investigated and solved for you.

Nellie3148

I can no longer download my life's sent by my FB friends since the Latest update.Every time there is an update I have a new problem from having my ability to win boosters taken away to not being able to down load the game.Please stop making this awful problem filled updates.Your techs must be smarter than to cause constants problems.Can anyone explain why all the issues are happening?Help

Christina_Cox

I'm having the same issue!!! I've sent an email & it directed me to here where I've posted two questions on my page still no reply

Just_Me-2

i had the same thing happen on my tablet , what can i do ?

Go to King Care, log in to your account and ask your question of "lost lives" so that this issue can be addressed.

Kregg_Bassett

i had the same thing happen on my tablet , what can i do ?

Just_Me-2

Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny

Go to King Care, log in to your account and ask your question of "lost lives" so that this issue can be addressed.

Graeme_London

I also lost my unlimited lives after phone app update

newsom5

Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny

I'm having the same issue - how do you get your lives back?

newsom5

Hi. The same thing happened to me. My 23 hours and something just disappeared. How can I get them back?

I have the same question on Candy Crush Soda

Just_Me-2

Hi. The same thing happened to me. My 23 hours and something just disappeared. How can I get them back?

You need to send a question to King Care to have someone look into this for you.

Andie_Meira

Hi. The same thing happened to me. My 23 hours and something just disappeared. How can I get them back?

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

Andie_Meira

Hi. The same thing happened to me. My 23 hours and something just disappeared. How can I get them back?

Just_Me-2

Hi. The same thing happened to me. My 23 hours and something just disappeared. How can I get them back?

You need to send a question to King Care to have someone look into this for you.

newsom5

Hi. The same thing happened to me. My 23 hours and something just disappeared. How can I get them back?

I have the same question on Candy Crush Soda

newsom5

Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny

I'm having the same issue - how do you get your lives back?

Graeme_London

I also lost my unlimited lives after phone app update

Just_Me-2

Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny

Go to King Care, log in to your account and ask your question of "lost lives" so that this issue can be addressed.

Kregg_Bassett

i had the same thing happen on my tablet , what can i do ?

Just_Me-2

i had the same thing happen on my tablet , what can i do ?

Go to King Care, log in to your account and ask your question of "lost lives" so that this issue can be addressed.

Christina_Cox

I'm having the same issue!!! I've sent an email & it directed me to here where I've posted two questions on my page still no reply

Nellie3148

Just_Me-2

I can no longer download my life's sent by my FB friends since the Latest update.Every time there is an update I have a new problem from having my ability to win boosters taken away to not being able to down load the game.Please stop making this awful problem filled updates.Your techs must be smarter than to cause constants problems.Can anyone explain why all the issues are happening?Help

You will need to go to King Care, log into your account and ask your question so that this issue can be investigated and solved for you.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…