Game map shows me stuck at level 697 and I cant collect prizes.

Playing Candy Crush Soda on iOS, (iPad). Whenever I log in, it starts me at level 697, which I have passed and actually I am currently up to level 713. I am unable to collect any of the gifts for passing levels from 697 and above. I have tried uninstalling and reinstalling, but that didn't help. My facebook profile picture shows me at 697 on the game map.