Lost All Levels

Jolly181 · April 2017

My wife had been playing Candy Crush Soda Saga with my email id. She was up to level 650+. She logged out of my email and then logged on with HER email address and she then lost all LEVELS. Now it appears that both our emails are links to my A/C but all the playing levels are gone.!! What can we do to get them back.???

Regards

Julius

Johnny_Ryall · May 2017

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny

Jolly181 · May 2017

Morning Johnny... We do NOT see any messages at all in the inbox.??? Are you able to send the instructions via Gmail email.??

Johnny_Ryall · May 2017

Hello Jolly,

Could you please confirm where you are checking for the messages? I have sent them here on the site, so you will see an envelope icon in the top menu if you are using a desktop computer on in the menu on the right on mobile.

Lost All Levels

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