Candy Crush Soda Saga

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Took me back to level 1

This game has took me back to level 1 even though I was on level 113?..I've done everything I possibly can..and no luck..

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MarkHawk

Hi AmArI, Rizul Rao and Estela Rivera,

I have sent each of you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Estela_Rivera

Hi I have the same issue as nickname, I am back to 1 I lost my gold bars and all of f my in-app purchases, I have an iPhone 6 and completed a required update when it pop-up on july 7 ,2017ease help I've been playing this app for over 7 years and I was pretty high up in level

Rizul_Rao

Hi Niknak,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I have the same problem. I also lost my progress.

AmArI

Hi Niknak,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I have the same problem!!!

MarkHawk

Hi Niknak,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Accepted answers

All comments

MarkHawk

Hi Niknak,

Kind regards,

- Mark, Team King Care

AmArI

Hi Niknak,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I have the same problem!!!

Rizul_Rao

Hi Niknak,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I have the same problem. I also lost my progress.

Estela_Rivera

MarkHawk

Hi AmArI, Rizul Rao and Estela Rivera,

Kind regards,

- Mark, Team King Care

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Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…