Candy Crush Soda Saga

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Since you changed formats there are no candies in the squares, level 918, have to make blind moves.

there are no candies showing in the squares, level 918, can't see the right moves to make. I have tried lower levels, same thing no candies in the squares. this happened after the format change.

Accepted answers

Johnny_Ryall

Hello,

Could you please post a screenshot of this so that I can see what you are looking at.

Thanks,

Johnny

All comments

Joy_Holt

Hello David,
It might be that you need to update/clean or change your browser.
The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch to another browser to ensure a smooth playing experience.
I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com
Let me know if these steps resolve the issue.
Kind regards,
Johnny

So I am am having this exact issue at level 190 shows the gum tiles, but no candies. This is the only one of your games I am having an issue with. The HTML5 test comes back with a 518. I have cleared my cache several times. That was the first thing I did. I am using Google Chrome. No other games have this problem. I'm currently playing Bubble Witch 3, and the Jelly Saga no issues.

David_Caron

Hello,
Could you please post a screenshot of this so that I can see what you are looking at.
Thanks,
Johnny

I tried to send a screen shot and it closed the problem, the problem still exists.

David_Caron

Scored 474 and I cleared the cache and cookies, no change, thanks

This problem is not solved, tried to send a screen shot like you asked, didn't happen

Johnny_Ryall

Hello,

Could you please post a screenshot of this so that I can see what you are looking at.

Thanks,

Johnny

David_Caron

Scored 474 and I cleared the cache and cookies, no change, thanks

Johnny_Ryall

Hello David,

It might be that you need to update/clean or change your browser.

The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch to another browser to ensure a smooth playing experience.

I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com

Let me know if these steps resolve the issue.

Kind regards,

Johnny

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New here? Sign in or create an account to join the fun.

Accepted answers

Johnny_Ryall

Hello,

Could you please post a screenshot of this so that I can see what you are looking at.

Thanks,

Johnny

All comments

Johnny_Ryall

Hello David,

It might be that you need to update/clean or change your browser.

I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com

Let me know if these steps resolve the issue.

Kind regards,

Johnny

David_Caron

Scored 474 and I cleared the cache and cookies, no change, thanks

Johnny_Ryall

Hello,

Could you please post a screenshot of this so that I can see what you are looking at.

Thanks,

Johnny

David_Caron

Scored 474 and I cleared the cache and cookies, no change, thanks

This problem is not solved, tried to send a screen shot like you asked, didn't happen

David_Caron

Hello,
Could you please post a screenshot of this so that I can see what you are looking at.
Thanks,
Johnny

I tried to send a screen shot and it closed the problem, the problem still exists.

Joy_Holt

Hello David,
It might be that you need to update/clean or change your browser.
The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch to another browser to ensure a smooth playing experience.
I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com
Let me know if these steps resolve the issue.
Kind regards,
Johnny

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