Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
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Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Since you changed formats there are no candies in the squares, level 918, have to make blind moves.

there are no candies showing in the squares, level 918, can't see the right moves to make. I have tried lower levels, same thing no candies in the squares. this happened after the format change.

Accepted answers

Johnny_Ryall

Hello,

Could you please post a screenshot of this so that I can see what you are looking at.

Thanks,

Johnny

All comments

Joy_Holt

Hello David,
It might be that you need to update/clean or change your browser.
The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch to another browser to ensure a smooth playing experience.
I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com
Let me know if these steps resolve the issue.
Kind regards,
Johnny

So I am am having this exact issue at level 190 shows the gum tiles, but no candies. This is the only one of your games I am having an issue with. The HTML5 test comes back with a 518. I have cleared my cache several times. That was the first thing I did. I am using Google Chrome. No other games have this problem. I'm currently playing Bubble Witch 3, and the Jelly Saga no issues.

David_Caron

Hello,
Could you please post a screenshot of this so that I can see what you are looking at.
Thanks,
Johnny

I tried to send a screen shot and it closed the problem, the problem still exists.

David_Caron

Scored 474 and I cleared the cache and cookies, no change, thanks

This problem is not solved, tried to send a screen shot like you asked, didn't happen

Johnny_Ryall

Hello,

Could you please post a screenshot of this so that I can see what you are looking at.

Thanks,

Johnny

David_Caron

Scored 474 and I cleared the cache and cookies, no change, thanks

Johnny_Ryall

Hello David,

It might be that you need to update/clean or change your browser.

The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch to another browser to ensure a smooth playing experience.

I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com

Let me know if these steps resolve the issue.

Kind regards,

Johnny

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Accepted answers

Johnny_Ryall

Hello,

Could you please post a screenshot of this so that I can see what you are looking at.

Thanks,

Johnny

All comments

Johnny_Ryall

Hello David,

It might be that you need to update/clean or change your browser.

I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com

Let me know if these steps resolve the issue.

Kind regards,

Johnny

David_Caron

Scored 474 and I cleared the cache and cookies, no change, thanks

Johnny_Ryall

Hello,

Could you please post a screenshot of this so that I can see what you are looking at.

Thanks,

Johnny

David_Caron

Scored 474 and I cleared the cache and cookies, no change, thanks

This problem is not solved, tried to send a screen shot like you asked, didn't happen

David_Caron

Hello,
Could you please post a screenshot of this so that I can see what you are looking at.
Thanks,
Johnny

I tried to send a screen shot and it closed the problem, the problem still exists.

Joy_Holt

Hello David,
It might be that you need to update/clean or change your browser.
The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch to another browser to ensure a smooth playing experience.
I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com
Let me know if these steps resolve the issue.
Kind regards,
Johnny

WHY IS BAKERY ALWAYS CLOSED??
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing

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Need help with the Soda? Ask your question or check for answers here.
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Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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