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Bring back my level. 2nd time asking this question with no reply.

I have spent quite a bit of money playing to high levels in this game. I've done so because this is one of the few ways I can have a dialogue with my adult autistic cousin. Please put back my level or refund my money and we can find another game together. I have tried the html test (scored over 500) and still the game loads in from Facebook at level 1. There are two loading screens. One loads up and then the other, and bam, level 1.

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Tony_Mc

Hi melewine,

Thank you for posting this here on King Care.

I can see that your first question got answered by another user named Combo; https://care.king.com/en/candy-crush-soda-saga/reset-to-level-1-really.

I hope you have tried what Combo suggested. Please try again and reload the game twice if necessary.

There are a few steps we can try which generally resolve all technical issues.

With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

You can download them from the following links, always ensure you have the latest version:

https://www.google.com/chrome/browser/desktop/index.html

http://www.mozilla.com/firefox/upgrade.html

http://www.opera.com/computer

(windows only)https://www.microsoft.com/windows/microsoft-edge

https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)

Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version.

You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser's-Cache

Here is a useful video that will show you how to perform these steps:

http://youtu.be/OESCE4Jj2tU

Kindest regards and have a great day,

Tony - King Care Team