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candy crush soda is saying I am not connnected to the internet but I am why?

mizzcatlin
mizzcatlin Posts: 1

Level 1
in Support

Can you please help? candy crush soda thinks I am not connected to the internet but I am.

what do I do??

Answers

  • [Deleted User]
    [Deleted User] Posts: 3,676

    This might be a problem.

    I'll tag the mods. @Yosca @Nix66 @Pitty_Kitty

  • Yosca
    Yosca Posts: 17,870

    Hello and welcome to the Community @mizzcatlin I am sorry to hear you see a connection problem. Let’s try some troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    If you keep this problem reply back below.

  • Cat007
    Cat007 Posts: 5

    Level 2

    It’s been going for for 4 + months now and King appears to be clueless. The advice to upgrade/ delete/ clear cache etc doesn’t work and only stresses one out more. Give it up and switch to a better supported game

Hey! Would you like to give us your opinion?

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