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Hello @ffangel4u
when did this start?
which device do you use to play Soda (make and model)?
In the meantime please try this and let me know if the problem still persists afterwards:
*it depends on on the type of the device:
Hello @ffangel4u
thanks for the infos
Do you play on Soda app downloaded from Microsoft Store? Or do you play on Facebook page?
If you play on Soda app, what is the latest version installed? To see the number, open Microsoft Store, click library - games - candy crush soda saga - scroll down the page to find app version below additional information
what is your user ID number associated to your gaming account? You should be able to find this number when you launch Soda app - visit profile settings - tap twice on King logo that you see at the top. The logo will be replaced by a number. More infos here
ok @ffangel4u
Did you try updating your browser beside your computer? Here's how to update it
Did you try to change browser? Does the problem happen on all browsers? Which browsers did you try?
It's possible to find your user ID on Facebook platform too. Check out this guide
Did you try to download the game app from Microsoft Store on your computer? Usually the app is more stable than Facebook platform