Involuntary rebooting in the middle of a game

bip1949 · November 2017

Twice today, after buying extra gold in order to try a finish a level I was really close to finishing, when I made the next move, the game just rebooted causing me to lose the game I was close to finishing. Therefore I lost my game and wasted the money spent on the gold. When the game started up again after this occurred, it ran really slowly and finally froze after a few moves.

bip1949 · November 2017

It just happened again! Keep losing gold!

bip1949 · November 2017

Just bought $9.99 worth of gold to finish a game and it bloody well rebooted again....no chance to refinish!

jwiltse1957 · September 2021

Same here. were you able to fix it. Mine does it over & over . Ready to delete game.

simplyP · September 2021

Hello first try standard troubleshooting procedures…logout, clear cache, turn off device, and log back in. Also make sure you have at least 2 GB of free memory. That should solve most problems. For purchase refund check out the link below

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

jwiltse1957 · September 2021

Keeps rebooting after a couple moves. Tried a lot of different things. May have to delete game. Too frustrating. Been playingong time !!

Pitty_Kitty · September 2021

Hi @jwiltse1957 and welcome to Soda community :)

Sorry to hear this, what things have you tried? Please provide as many details as possible so I can understand better what we should try next. What device do you use? (name and model).

here's a guide for any devices in case of crashing

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Thanks

Involuntary rebooting in the middle of a game

Answers

Categories