Downloading it's still not working to upgrade levels on my Android phone

Hi Randolph,

Thanks for writing in.

Let's see how we can get you back on track.

Please have a look at the below blog post. It will give you some useful tips:

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device

Hope this helps. 

Have a lovely day!

Ilaria - Team King Care