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For example, with kimmy’s game, gifts have not available on my board. I used many gold on this and i am disappointed. There is a bug
thanks to solve my problem
Not receiving my free gifts. Always pops this up. Also sent verification of where I am in the game. I have spent a lot on bundles and so forth, but we really enjoy the gifts I haven’t received. Thank you 😊
I have done everything I can to get my gift. The little box that opens to give me longer time to play my game and it says that try later and when later comes it still doesn't give me my gift. Can you please fix it please. I'm sick of not getting any of my gifts and stuff. FIX IT PLEASE. Thanks
Thank you !!
Hello @Orzolf Welcome to Soda Community
I’m sorry to hear you don’t receive your rewards.
Please try standard troubleshooting, so hopefully this will prevent future issues with receiving rewards.
👉 provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
If you still haven't received your rewards, I recommend you contact King Player Support, please mention you used gold bars!
How to contact Player Support:
- Open the game app —> tap on the blue gear
- Tap on the ? mark
- Tap on Purchases and Gold Bars
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap "Contact Us"
If you don’t play on mobile or Windows app, please contact Player Support Team here. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: here
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I have some rewards to claim but every time I tap on the claim box the whole image shakes and the reward does not activate. I have updated the game but this did not help.
How to show my bear
no cake today?
Good morning, When i logged on today the screen was an ice/blue new "islands" game instead of being stuck on the first one (attached pic) Now it's not there anymore. Can you help? Thank you, Jilly •Playing on mobile •Android, through King, NOT FB •Game is updated •cleared cache & restarted
where is the cake this week?
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
