where are my levels

I'm sure your game has been backed up so make sure the app is properly connected to Facebook or Kingdom. If you've tried that already, as a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/ Kingdom at this stage will be lost.

However, all the progress that is currently saved on Facebook/Kingdom can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages.

Hope this helps

/QueenB

this is not played on facebook it is played on my hp laptop

You need to download the game from the App Store, are you on Windows? This does this link help: https://www.microsoft.com/en-us/store/p/candy-crush-soda-saga/9nblggh1zrpv

/QueenB

this did not help I am still at level 1