Candy Crush Soda Saga

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I keep getting this message when trying to unlock premium content. It’s been happening all day

CarolSW

My connection is fine.

Accepted answers

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CarolSW

Hello, yes I’ve done all that.

Pitty_Kitty

Hello @CarolSW and welcome to Soda community!

sorry to hear about this. did you check troubleshooting steps to see if they help?

Do let me know, there might be a problem in the game but since winter holidays are ongoing it may take time to have updates on this

You also have the option to contact King Player Support directly from your app to notify them and get news faster

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Do you read a connection error ("there was a connection errror, try again in a bit") when you visit profile settings in soda app? Let me know

If you don't see it, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

---

How to contact King Player support:

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- select any topic and subtopic, for example visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Explain your problem and send.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Pitty_Kitty

Hello @CarolSW and welcome to Soda community!

sorry to hear about this. did you check troubleshooting steps to see if they help?

Do let me know, there might be a problem in the game but since winter holidays are ongoing it may take time to have updates on this

You also have the option to contact King Player Support directly from your app to notify them and get news faster

---

Do you read a connection error ("there was a connection errror, try again in a bit") when you visit profile settings in soda app? Let me know

If you don't see it, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

---

How to contact King Player support:

CarolSW

Hello, yes I’ve done all that.

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…