Why am I not getting the stars I won?

KimmoK · December 2022

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What gives?

Yosca · December 2022

Hello @KimmoK welcome to Soda Community

It turns out that several levels show this same 'problem'; a 3-star score while your board shows 1 star. The Studio is aware of this.

Thank you for sharing these screenshots with us and I will pass this along. However, due to Winter holidays, it will probably take longer until a solution is available.

faithwhite158 · December 2022

Is there any update on whether or not I’ll get my stars or if the problem has been fixed?

Pitty_Kitty · December 2022

no there are no news @faithwhite158 I'm sorry.

KimmoK · December 2022

Yes, seems at least levels 3238 and 3250 also has the same issue with scoring.

And would not hurt to modify the scoring for 3113, no bug there as such but ridicukously high limit for ⭐️⭐️⭐️

Ireca · December 2022

Can I at least have it showing my 3 stars? We're heading into the new year and the issue still hasn't been resolved.

Pitty_Kitty · December 2022

Hello @Ireca

I understand the frustation but this may take time, especially since winter holidays are ongoing and it's not possible for me to communicate with community manager as usual. from what I know, issues that are not game emergencies are espected to be dealt with after the holidays. King employees take time off work too.

I can ask for updates in January, I can't do more than that, I'm sorry.

thank you for your patience 🙂

Ireca · December 2022

Okay. Thank you and I understand. When we don't have any form of update, consumers like myself tend to overthink things and start believing no one cares and this will be another unresolved issue.

I appreciate the feedback.

Thank you again.

😊

x_cadavre_exquis_x · December 2022

I only have 1 star for level 311 despite having a score of over 50,000 points which should give me 3.

I played multiple times and even at my highest score of 106,000 I still got stuck with only 1.

Xykito · January 2023

At level 2650 I managed to fulfill three stars, but why is there a star at the end after fulfilling three stars? I can not realize

Why am I not getting the stars I won?

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