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Not receiving boosters fromBake a cake
ocmdsurfergrl
Posts: 3
Level 1
in Discussions
Comments
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Hello and welcome to the Community 👋
In the "bake a cake" you get parts of the big lolly Hammer. The last 2 levels of the cake you get 2 parts. The top of the cake 3 parts. So in what i read from your story, you probably didnt get to the top? Or you can't find the lolly?
The lolly you find in the left corner of your screen like this ⬇️ Mine isn't complete. If it is complete you see a 1 above your lolly. (Or 2,4,5 ofcourse)
Hope this awsers your question? If not please feel free ask again 😉
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Hello @ocmdsurfergrl and @PeterMuk welcome to Soda community!
Sorry to hear this happens. There haven't been reports about this yet so we might need to investigate further what's going on. To be honest I don't pay much attention to my supersonic lollies numbers when I claim BaC rewards but I'll do so tomorrow when a new BaC event starts and take screenshots.
If you would be so kind to help us understand:
- Which device do you play on ? (make and model)
- Before playing in BaC event, make sure your game is its best conditions by checking troubleshooting steps (see text below)
- Document the issue happening again by taking screenshots, I'll forward the pictures to Soda Studio because they're very helpful to them, so the more the better. I suggest you take a screenshot of your supersonic lollies inventory before collecting a super sonic lolly reward, a screenshot of the cake after you supposedly collected your lolly reward, an immediate screenshot of your inventory displaying the real amount of lollies you got instead. Here's how to take a screenshot in case you need it
thanks
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troubleshooting steps:
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible in Microsoft app on computer
