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Hello @mimi89 and welcome to Soda community!

Could you elaborate more and provide more details, please?

• you don't receive ads feature for extra moves?
• you use ad feature, however no ad is being shown because the screen turns black and you have to restart the app?
• you watch the ad, it ends with no issue, however no extra moves are added to the level and you're forced to restart the app?

thanks

In the meantime did you try troubleshooting steps to see if they help? Let me know what you tried

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data