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I'm passing levels with rewards but I didnt receive any. From level 312 rewards and boxes were never opened.
Now I cant continue playing because it takes me to those levels.
Pls help
I have replied to your private message, thanks!
Oh is She, thanks!
She is on holiday now for the Easter break, but I will ask her to message you when she is in the office next week
I did, but he havent replied the last weeks.
Thanks
Sorry, for some reason comments do not come thru as a notification but I can see it now
Hi elena, did you see Cez’ message? It will be in the little envelope in the top right corner of your screen
Hi there, are you gonna help me? Let me know. I feel I'm wasting my time here.
I think the best thing to do is pass this on to a King moderator who can check your account In the meantime what happens if you play those levels again?
I think the best thing to do is pass this on to a King moderator who can check your account
In the meantime what happens if you play those levels again?
@Chicken Slayer thanks for passing on :-)
@Elena I will send you a private message so that we can check your account.
Thanks!
Pls help, I cant add the print screen
I'm so sorry but cant find the way to send it
Save it to your device, then come to the King care site from the same device, and do you see the little icons just above where you would answer me? One is a link, one a photo and one a video..click on the photo and it will ask you to upload the picture you need
how can I send the print screen?
Hi Elena,
could you add a screenshot? This will help me get a clearer picture of your issue.
You take a screenshot on android by pressing and holding down the power and volume down button at exactly the same time, until the screen flashes and the image is taken
I could reinstall my progress, but the problem is still there. All the challenges with the rewards I didnt receive in the levels I already passed are there, and now I cant continue because it asks me to go back to pass those levels with the challenges.
Don't worry Elena, I am sure we can get your progress back.
First, how were you connected? Via the Kingdom or to a Facebook account?
I have a great link here which explains how to reconnect!
Hi Elena, thank you for posturing on King care.In order to see if there is an issue, we need to rule things out. Can you try the troubleshooting suggestions here for me to see if they help?
Hi Elena, thank you for posturing on King care.
In order to see if there is an issue, we need to rule things out. Can you try the troubleshooting suggestions here for me to see if they help?
Hi! Thanks for your reply, but unfortunately it didnt help. I tried all your suggestion, the last thing I did was to reinstall andI lost my progress :`( eventhough I had an account and it was supposed my progress was saved. I had to start from the beginning. I'm so dissapointed.
Elena
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
