Buying Extra Moves

Jaceliz62 · March 2018

Besides the frustration of buying extra moves during a game and not receiving them I'm now having a problem where sometimes I get 3 extra moves and sometimes 5 extra moves. I'm paying the same price, 1.99 each time. I'm really considering deleting this game from my facebook and phone. Any one know why the amount of extra moves fluctuates?

QueenB · March 2018

You should get in touch with our Customer Care team here for clarification on this: http://help.king.com/contact

There are different offers where you can get 3 moves for 7 Gold bars and 5 moves for 10 Gold bars. Include a screenshot of the offers that you get so that they can have a closer look and help. https://www.take-a-screenshot.org/

Cheers,

/QueenB

Lady_Choo · March 2018

Queen B that page does not exist!

@Jaceliz62 can you follow this link to the purchase issues page, you will be able to contact from there

https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

This is the link you should have been given

Jaceliz62 · March 2018

Thank you both. I went to the link you provided and am waiting on an answer. Thank you.

Lady_Choo · March 2018

You are very welcome, Queen B's idea about screen shotting offers is a very good one. Then you have evidence if the offers change

Buying Extra Moves

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