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Why has this game been telling me that I have no internet connection for the last week or so??
@stark01
In case the previous solutions did not help; if you check your profile, are you unable to log in or out? Do you see this š?
This type of error appears when something unknown goes wrong in the Soda app. It may indicate that the game app has become corrupted. This also means your game is offline; you canāt save your progress.
Unfortunately the only solution is to uninstall and reinstall the app š.Ā Please note when you uninstall the game you will lose all boosters as they are stored in your device's memory.Ā If you had purchased boosters that you had not used yet, you can contact Player Support. You will see your gold bars, but your progress may not have been registered because your game was offline. In that case, Player Support can help restore your progress manually.
How to contact Player Support:
If you donāt play on mobile or Windows app, please contact Player Support TeamĀ HERE. Describe briefly your complaint, and donāt forget to mention your Game ID, how to find:Ā HERE
Hello @stark01
Sorry to hear this. Letās try to find out what the problem is.
Please do the troubleshooting first, it often solves various problems:
provided you saved your progress with a King account, log out of the game - clear the cache ->Ā not dataĀ Ā that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not dataāļø)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data.
If that doesnāt work you can try a trick, which helpedĀ @Pitty_KittyĀ once:Ā
==>> force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"
It's technical error
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Hi Soda fans! š Some players have reported seeing a profile picture they didnāt choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. Whatās happening? You may see a profile picture that isnāt yours You might not be able to change your avatar right now š” Good to know: Thisā¦
šØ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! š š How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game andā¦
