Lost my progress

Brigitte_Peronne · March 2018

I lost my progress a few days ago. Was at level 850.

Could you please solve this problem. I lost 3 years of dedication to the game .

Thanks in advance for your help !

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Lady_Choo · March 2018

Good evening Brigitte, thank you for using King care.

Can you let me know how you connect to the game? Is it by Facebook or the Kingdom?

You need to click on the cog and make sure you are logged in

Brigitte_Peronne · April 2018

I connecter through Facebook ans yes i checked i was connected but still doesn't work. Any suggestion ?

Lady_Choo · April 2018

Sometimes it does that. Disconnect, reboot your phone and then once its back on, reload the game. Try reconnecting to Facebook. Make sure its the normal account too.

I have a link here if you need any help doing that.

If you get any problems let me know and I can add it to our moderators list to check

Lost my progress

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