Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Cheating by Manipulating King Software

I like to play Candy Crush Saga. There is a contest over the weekend about Dexter the Whale that starts Thursday evening. The goal is to create as many striped candys as possible before the Monday deadline.

For every striped candy created according to the requirements, the contestant will receive 10 points. Here is the problem: Normally players will advance 50 to 200 points a game. As a competitor, I like to keep track of my competition while I am Playing It has been my experience to see some players advance as much as 1500 over the SPAN OF AN HOUR.

However, while I was watching, the leading player had about 2,000 points at midnight, but jumped to 28,000 points at 1 AM ... JUST 1 HOUR. He is now at 30,000 points, and the next player is only around 2,000 points. This means in one hour ... between 12 midnight and 1 AM today ... he created 2,600 striped candies. That is IMPOSSIBLE. It is also demoralizing to the other players, and they will be discouraged to participate in the future.

I am reporting this because that person is not only obviously cheating, but he is manipulating King's software, which may be illegal.

Accepted answers

All comments

Jelly_Jenny

No need to continue here when you've received a reply to your message from the Customer Care Team.

Jenny

Jelly_Jenny

If the link doesn't open, try this: https://goo.gl/Xp6UQn

You can say exactly what you said here, the Customer Care Team may be able to take a closer look.

Thanks!

Jenny

Thanks!

Jenny

Petunia2253

Never mind. Just looked at the link and answered my question.

I will send you a note with my contact information and relevant details of my complaint.

Should it be to your attention?

(ps) I have to go to work soon, so I will respond later.

Petunia2253

Hi Jenny,

Re" "raise with us"

I would be happy to help you in any way I can. How can I help you? What do you need from me?

Jelly_Jenny

Could you raise with with us here so our Customer Care Team can take a closer look: http://help.king.com/contact

Be sure to use the same email address connected to your Facebook account so that your account will be recognized without issues.

Thanks again

Jenny

Petunia2253

I forgot to say I posted this in the wrong "department." It should be Dexter Contest in the games of CC Saga, not Soda. After I realized my mistake, I posted a comparable complaint in the Saga's In-Game Contest section. You are the first moderator to respond. I hope this did not create any confusion.

Petunia2253

Hi Jenny,

Thank you for following up with my concern.

Frequently, when someone cheats, they make blunders in common sense and logic, so it was easy to spot this. Unfortunately, as you point out, it cannot be easily prevented.

If it is possible, perhaps King might send him a message that they are aware of his cheating and it is having negative effects on the other players, along with a request to please stop. From his photo, he seems to be someone who would have the decency to cooperate. You could even include this comment, if it would help.

Thanks again for your follow-up.

Best wishes,

Petunia

Jelly_Jenny

Hi Petunia,

And thanks for reporting!

Although it's not supported by us at all, unfortunately some players may resort to cheating. If players are using cheat engines of any sorts they might have further issues with their game which we won't provide any support for.

If this player is your Facebook friend, by unfriending them you will drop them from your contest. Otherwise at this moment we unfortunately cannot remove these players manually from your contest.

If you reinstall the game on your Facebook account, you might get a new set of contestants but that's for the next time you have the contest running. If you have the competition running right now, we don't recommend reinstalling as you might lose your position.

Apologies for this! Hopefully we'll be able to look into this closer in the future.

Jenny

Petunia2253

Thank you !

Lady_Choo

Hi Petunia,

Thank you for posting on King care. I will indeed pass this on to our moderating team

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Lady_Choo

Hi Petunia,

Thank you for posting on King care. I will indeed pass this on to our moderating team

Petunia2253

Thank you !

Jelly_Jenny

Hi Petunia,

And thanks for reporting!

If this player is your Facebook friend, by unfriending them you will drop them from your contest. Otherwise at this moment we unfortunately cannot remove these players manually from your contest.

Apologies for this! Hopefully we'll be able to look into this closer in the future.

Jenny

Petunia2253

Hi Jenny,

Thank you for following up with my concern.

Frequently, when someone cheats, they make blunders in common sense and logic, so it was easy to spot this. Unfortunately, as you point out, it cannot be easily prevented.

Thanks again for your follow-up.

Best wishes,

Petunia

Petunia2253

Jelly_Jenny

Could you raise with with us here so our Customer Care Team can take a closer look: http://help.king.com/contact

Be sure to use the same email address connected to your Facebook account so that your account will be recognized without issues.

Thanks again

Jenny

Petunia2253

Hi Jenny,

Re" "raise with us"

I would be happy to help you in any way I can. How can I help you? What do you need from me?

Petunia2253

Never mind. Just looked at the link and answered my question.

I will send you a note with my contact information and relevant details of my complaint.

Should it be to your attention?

(ps) I have to go to work soon, so I will respond later.

Jelly_Jenny

If the link doesn't open, try this: https://goo.gl/Xp6UQn

You can say exactly what you said here, the Customer Care Team may be able to take a closer look.

Thanks!

Jenny

Thanks!

Jenny

Jelly_Jenny

No need to continue here when you've received a reply to your message from the Customer Care Team.

Jenny

Why I can't edit my profile?
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
WHY IS BAKERY ALWAYS CLOSED??
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
How to play the different game modes in Candy Crush Soda Saga 💀🥤
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…