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third time this has happened. on windows with FB or on android, it starts me on 1285, but I am on 1419. It tells me to unlockc 1287 for some free stuff. keeps happening every few months, please fix
I will pass it over to one of the mods who can pass the feedback on. I know they are as frustrated as we are, but they have a direct line to the studio internally
OK, been months with the same problem. is there someone else I can wrtie to? very frustrating. has happened before and been fixed.
They do care. I wish they would hurry up with it as its been going on for so long. Unfortunately though they have to balance glitch priority with general game release and new features and everything
Its not helping now that Facebook have changed things and many games have issues so they are having to work on them as people cannot play at all.
Still not fixed. I am at level 1462 but it starts me on 1285 and I have to page forward. does no one care about this? on android and FB
I get the same emails on mine. You can turn them off in settings. I suspect that's why so many mark their own responses as solving it just to shut it up a bit. You can mark it as helping but we are aware and we know its not fixed so it will make no difference to us
I wish they would stop writing me every day saying that the think you solved my problem
It was worth a try. Don't worry though, they know about it
Still same problem
You can scroll up to your correct level though?
It has been escalated again as many are having the same issue
Just out of interest, did you try the troubleshooting?
https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device
Still having same problem
It is for us as well as we have to keep telling people that they are aware, but that's the last we hear for a long time. All we can do is apologise as its up to the Studio's themselves to start fixing and King care has no power over them.
Still happening, been weeks this time, and this is at least the third time. very frustrating that you can't fix this
It seems to be ongoing at the moment but the team are aware of it
Hi the wire, can you scroll up to your correct level?I have heard other reports of the same issue so I am going to pass it over to one of the King care team
Hi the wire, can you scroll up to your correct level?
I have heard other reports of the same issue so I am going to pass it over to one of the King care team
Hi The Wire,
Sorry that this have been going on for a while now. It sounds to me like a synchronisation issue. As Chicken Slayer mentioned, you can try the troubleshooting if you haven't done it yet - See below.
If you have done that and it still not updating, I can offer you to reset your game and have you back on level 1475 on all your devices. The only thing is that it would make you lose your personal score... But if that's ok with you, let me know and I'll reset straight away!
- Mia
Troubleshooting:
Force closing your apps
There’s different way of doing this depending on your device’s make and model. You can either clear your device’s memory or through the application manager in your device’s settings.
Check out this article for more information and detailed steps on how to perform this operation.
Restarting your device
Again, it all comes to the make and model of your device.
There’s two generic ways for you to restart your Android device:
Soft reset: press and hold down the power button for approx. 20 seconds. You should see your device turning off and back on.Hard reset: take off your device’s battery cover and remove the battery. Insert back the battery after approx. 30 seconds and turn your device on using the power button.
Hi The Wire, Sorry that this have been going on for a while now. It sounds to me like a synchronisation issue. As Chicken Slayer mentioned, you can try the troubleshooting if you haven't done it yet - See below.If you have done that and it still not updating, I can offer you to reset your game and have you back on level 1475 on all your devices. The only thing is that it would make you lose your personal score... But if that's ok with you, let me know and I'll reset straight away!- MiaTroubleshooting:Force closing your appsThere’s different way of doing this depending on your device’s make and model. You can either clear your device’s memory or through the application manager in your device’s settings.Check out this article for more information and detailed steps on how to perform this operation.Restarting your deviceAgain, it all comes to the make and model of your device. There’s two generic ways for you to restart your Android device:Soft reset: press and hold down the power button for approx. 20 seconds. You should see your device turning off and back on.Hard reset: take off your device’s battery cover and remove the battery. Insert back the battery after approx. 30 seconds and turn your device on using the power button.
Yes reset.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
