Why did my game revert from level 639 to level 1?

Hi Jeanne thank you for posting on King care.

Those pesky gremlins again! Sometimes updates can cause it to misbehave. 

Were you previously connected either by Facebook or the Kingdom? It should be a simple log in again. 

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

https://care.king.com/en/blog/article/remember-to-connect-to-facebook

If you weren't connected to either, don't panic, come back and let me know and I will pass you over to our moderating team