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Gold bars

tracygranny17 Posts: 1 Newbie

I purchased gold bars for Candy Crush Soda and haven't received them as of yet, can you assist me?


  • Yosca
    Yosca Posts: 11,548 Soda Moderator

    Welcome to Soda Community @tracygranny17

    I am sorry to hear this 😔

    Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

    - Tap on the blue gear

    - Tap on the ? mark

    - Tap on “My Purchases“

    -  Choose and tap on a topic that is closest to your question/issue

    - Scroll down to the bottom and tap on "Contact Us"

    If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

    Hope this helps 🙂

  • shyann666
    shyann666 Posts: 1 Newbie

    The in app store doesn't work anymore. It won't allow me to make any purchases and I have done everything. I have cleared cache and I have uninstalled and reinstalled and nothing works. I have now lost every everything I had and can't purchase anything

Hey! Would you like to give us your opinion?