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Can’t collect lives on Jelly & Soda & I’m connected to FB.
Hi Dorothy!
I'm sorry to hear so! ISometimes, due to the volume of messages being sent globally, technical limitations may result in some messages dropping on occasion. You may want to try to resend the request to those particular friends.
Many players have reported that deactivating the notifications from the game to their Facebook profile seems to improve the experience.
To turn notifications off, so you don't see them on your Facebook profile, but they're still collected by the game please follow these steps:
On Desktop Facebook, click the down-arrow in Facebook and click settings. Then select 'Notifications' from the menu on the left. Click on "On Facebook" to display the next menu.Next to App requests and activity, click EditScroll down to the game you're playing, click to select notifications On or Off.
Alternatively when you receive the notification in Facebook that a friend has sent you a life, don't open the message. Instead exit Facebook, open the game and the message should now be ready and waiting for you there. By opening the message in Facebook the notification seems to be considered as 'read' and is sometimes not delivered to the game.
Another option is to play connected to our Kingdom where a wealth of active players are eagerly awaiting you. Simply log out of Facebook in the game and click the orange Kingdom logo. Create an account using your email address, add a password and choose an image and name for your avatar. Then simply get back to the fun! As the Kingdom is full of active players messages seem to arrive with much more frequency and reliability.
I hope that this hasn't caused you too much inconvenience or impacted your enjoyment of the game. If you have any other question or you want to help other players with theirs, please do so! Our community is always happy to see players helping each other .
Cheers,
Xarly
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
