why is the store closed to me?
Level 2
I can't use any bars to buy more lives
Answers
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Hello @JamieTroiani and welcome to Soda community!
What kind of error message do you see in your game?
Do you see this one?
thanks
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It says cannot connect or I'm n
ot online...which I am! I also cannot sync facebook , Thanks though!
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Hello!
I'm a bit confused, do you see the same red message in the picture above? Can you confirm?
Do you play on Soda app or Facebook platform with a browser?
Which device do you use to play Soda?
thanks
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but....I am connected to the internet
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ok @JamieTroiani thanks for sharing
did you check for device and Soda app updates?
provided you use a game account to save your progress, did you try to log out restart device log in and play a few levels? Do you still see the same error?
If the issue this persists please provide additional infos:
- Soda app version
- make and model of your device
- game ID number
How to find your user ID on Soda app: here
thanks
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am playing on my laptop. my player id is 12358301070
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Thank for your reply!
I'll be sharing this to community manager right away
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Hello @JamieTroiani
I heard back from community manager.
We would like the confirmation from you that you checked for Soda app update in Microsoft Store.
If there are no available updates then we'd like to know Soda app version. Thanks
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How to check for updates: open Microsoft Store - open library (1) - tap on "get updates" at the top right
How to check for Soda app version installed : open Microsoft Store - library (1) - games (2) - Candy Crush Soda Saga (3) - scroll down the page until you find app version (5)
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You are the best! I am trying all your hints. So far no luck!
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Hi!
Do you mean you're trying to find app version but you haven't been able so far?
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