Candy Crush Soda Saga

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Still won't load game

I am still getting either a pink screen or completely cut off when I press my game number. Can someone please help with this.

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Hi Julie, have you checked for updates?

Have a look at this link and see if it helps ..

https://support.microsoft.com/en-gb/help/4027498/microsoft-store-fix-problems-with-apps

Pink screen no longer but still get cut off every time I press my game number. Can someone please explain this.

I'm playing on windows through the app and I'm on 8.1 version. Hope this helps to solve this.

Hi Julie, are you playing through windows in the app or on a browser?

And did you recently update?

Can you tell me which version you are on please

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Hi Julie, are you playing through windows in the app or on a browser?

And did you recently update?

Can you tell me which version you are on please

I'm playing on windows through the app and I'm on 8.1 version. Hope this helps to solve this.

Pink screen no longer but still get cut off every time I press my game number. Can someone please explain this.

Hi Julie, have you checked for updates?

Have a look at this link and see if it helps ..

https://support.microsoft.com/en-gb/help/4027498/microsoft-store-fix-problems-with-apps

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