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Loading time
When I open the game, and when I open a level it takes forever to load. It doesn't happen when loading anything else in the game It almost seems purposeful so that 5 or 10 minute boosters are being eaten up. No other king game has this problem or any other app I use.
Answers
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Hello @mono1020 and welcome to Soda community
Please provide further details in order to understand the situation 🙂
- what is the make and model of your device?
- does your device have at least 2 GB of free storage?
- did you check for your device updates? Did you check for Soda app updates?
- What is the latest version of Soda app installedil in your device?
- What is your game user ID?
How to find your user ID on Soda app: here
Thanks
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Also kindly let me know if the issue still persists after checking troubleshooting
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
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Thanks
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Whoa! Thanks so much for your answer and ideas. I'll check and be back in a month haha.
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You're welcome @mono1020
Sure, whenever it's possible for you to share the details above, hopefully in this same support thread so context doesn't get lost.
Only afterwards I can send a issue report to community manager.
Without gaming details, this issue can't be investigated further 🙂
Have a nice day!
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